Why Choose Us
Homeowners looking for a reputable company to carry out adaptations so they can safely and easily continue using their bathrooms can be confident they will receive the very best service from Companion thanks to our partnership with the British Institute of Kitchen, Bedroom and Bathroom Installation (BiKBBI). BiKBBI is a government sanctioned and not-for-profit registered organisation, dedicated to improving standards within the industry. As one of its retail partners, Companion is committed to ensuring the very highest installation standards.
We're sure you're going to love our range of bathroom products, but a Companion accessible bathing solution is about more than having a new easy access shower or walk-in bath installed in your home. Outstanding customer service, with your own dedicated project manager, and a high quality installation by time-served professionals are just as important to us as they are to you. We're also always here to help after installation; you can call us anytime on 0800 756 2844, 24 hours-a-day, 365 days-a-year if you ever have any problems or questions.
Call now to speak to a friendly advisor 0800 756 2844
Committed to treating our customers fairly:
At Companion, we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Services Authority initiative ‘Treating Customers Fairly’.
We recognise that both we, and our customers, have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.
Our commitment to you
We will:
- Provide you with clear information about the products and service we offer, including fees and charges.
- Ascertain your individual needs, preferences and circumstances before. recommending a product or service.
- Only recommend a product that we consider suitable for you and that you find affordable.
- Encourage you to ask if there’s something you don’t understand.
- Give you access to a complaint’s procedure should you become unhappy with our service.
How you can help us
- To help us give you the most appropriate advice, we will ask you to:
- Tell us as much as possible about yourself, to enable us to properly match a product or service to you individual needs.
- Tet us know about any future plans or changes, that we may better match a product or service to your needs.
- Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand.
- Tell us if you think there are ways we can improve our service.
Thank you for choosing Companion