Terms, Conditions and Privacy
Terms and conditions of use of this website.
Our contact details are as follows:
Tel: 0800 756 2844
Companion Stairlifts Ltd,
82 First Avenue,
This site is owned and operated by Companion Stairlifts Ltd. Registered in England Company No. 04728243.
Companion Stairlifts Ltd is registered in the United Kingdom under the Data Protection Act 1998 and is concerned to help you to retain control over your personal data while simultaneously exploiting the advantages of an interactive commercial environment. We aim to provide our website visitors with a tailored web experience. By learning about you, we believe we can deliver more relevant content and provide you with a better service. You may be invited to supply personal information, particularly when you are seeking a special and/or personalised service. Supply of such personal information is optional, although without it, certain services normally offered through electronic medium may be unavailable. Companion is committed to protecting and respecting your privacy.
What information will we gather about you?
Companion collects certain information about visitors to its website which it uses to help it provide a website and service that is useful. We may collect and process the following data about you:
- Information that you provide by filling in forms on our site www.companionbathing.co.uk ("our site").
- This includes information provided at the time of posting material or requesting further services.
- If you contact us, we may keep a record of that correspondence.
- Details of your visits to our site and the resources you access.
Cookie information on Companion
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone, you will need to refer to your handset manual.
Please be aware that restricting cookies may impact on the functionality of the site and also your user experience.
Companion use a number of suppliers that set specific cookies on the website on our behalf in order to deliver the services that they provide.
You can't be identified from these cookies and all information is anonymous. We only use these cookies to improve the functionality of our website.
The cookies we use on our site are listed below:
|Cookie Name||Default Expiration Time||Description|
|_ga||2 years||Used by Google analytics to allow us to see how many users are using our site and which pages they are viewing.|
|_gat||10 minutes||Used to limit the number of requests that have to be made to Google analytics|
|HMCFCookieNoticeHMCF Cookie Notice||1 Year||Used by this site to restrict the Cookies alert message popping up on each page to remind you of these details|
Cookies set by third party sites
To support our site and the information we are posting, we sometimes embed photos and video content from websites such as YouTube. As a result, when you visit a page with content embedded from, for example, YouTube, you may be presented with cookies from these websites. Companion does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.
Where will personal information about you be stored?
How will personal information about you be used by us?
Personal information about visitors to our website may be used for one or more of the following purposes:
- To improve the content of our web pages.
- To customise the content and/or layout of our web pages for an individual visitor.
- To notify visitors about updates to our website.
- To contact consumers for marketing purposes.
- To provide visitors with information, products or services that visitors request from us or one of the associated companies in the Handicare group or which we feel may interest them, and where visitors have consented to be contacted for such purpose.
- To allow visitors to participate in interactive features of our service when they choose to do so.
- To share with associated companies of Companion and within the Handicare network of distributors and dealers for commercial purposes.
- To support your customer relationship with us.
Will the personal information about you held by us be used for direct mailings?
If you request contact from Companion or from a company within the Handicare network of distributors and dealers, information about our products and services will be sent to you and/or a Companion representative may contact you in order to ascertain whether you require a free consultation. If you do not want to receive such mailings or wish us to cease sending these to you, please let us know by email, telephone or letter at the above number or address. We will endeavour to remove your personal information from any lists held by us as soon as reasonably practicable, but please bear in mind that we process hundreds of communications each day.
How can you correct or revise the personal information we hold about you?
If you want us to correct or change any personal or other information held by us, please let us know by email, telephone, fax or letter at the above number or address.
While we take reasonable steps to safeguard your personal information from unauthorised access, you should recognise that email and other electronic transmissions are insecure. Accordingly, neither Companion, nor its associated companies, nor any distributor nor dealer within the Handicare network of distributors and dealers warrant, guarantee or undertake that any transmission will not be intercepted and/or read by an unauthorised person.
Our site may contain links to and from the websites of associated companies of Companion or our network of distributors and dealers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Companion (we, us) conditions
These conditions do not affect your legal rights
You must pay a deposit of 50% of the overall sales value, which is payable in 2 installments: £1,000 is payable at the point of order, with the remaining 50% deposit value being payable following technical site survey and subsequent agreement to proceed with the installation.
3. Bathing Product Ownership
We retain ownership of the goods until all monies have been paid.
4. Goods Buyback
We will not buy back any goods which we have sold to you.
We will always attempt to install the bathing products with reasonable care and skill and we will always attempt to install the bathing products at a time arranged with you. When we make arrangements for installation we are as careful as possible to inform you of accurate dates but we are not in a position to guarantee these dates. Failure by us to install at a pre-arranged date will not give you the right to cancel the order or to claim damages from us.
6. Guarantee of a Bathing Product
All shower trays, enclosures, doors and walk-in-baths are supplied with a manufacturer’s lifetime product guarantee (terms and conditions apply, please see separate guarantee form). All ancillary equipment (for example shower chairs, light and heating fittings) and installation work is guaranteed for a minimum of 12 months. To make a claim under this guarantee please call 08700 118282 quoting your name and address details. This guarantee of ancillary equipment and installation covers the cost of replacement parts and labour for any fault caused by manufacture or installation. Certain ancillary equipment (examples of which are listed above) may be subject to a longer manufacturer’s guarantee - if this is the case, detail of this will be given on installation of the product and details of how to make a claim under that specific manufacturer guarantee will also be given. Guarantees are our own discretion. The guarantee does not include damage or defects caused by abuse or misuse or error on your part, or your failure to properly follow instructions we have supplied to you at the completion of installation.
Payment will be expected after satisfactory installation.
8. Order Confirmation
The order is subject to a further, more detailed technical survey. In the rare instance that the technical survey finds unforeseen complications or differences in specification we will then discuss the implications of these with you before agreeing to progress the order. If you are not satisfied with any change we are proposing to your order at this stage you are able to cancel your order with a full refund.
How to voice your concerns and resolve your complaints with us.
At Companion we are committed to providing a high standard of service to you and all of our customers and we want you to be entirely satisfied with the service you receive from us. Informing us when you are unhappy with the service you experience gives us the opportunity to put matters right for you and improve our service in the future for all our customers.
Should you have reason to raise a complaint about any of our products or service levels you should follow our standard complaints procedure. Details as follows:
In the first instance, contact a member of our customer service department by telephone. You can reach the customer service team on 08000197797 or email firstname.lastname@example.org
If you feel that your complaint is not being dealt with effectively, then you can escalate your complaint to the customer service manager. To do this, you can send your complaint in writing FAO the Customer Services manager, to the following
82 First Avenue
When communicating with us we will aim to deal with your queries or complaints as quickly and as efficiently as possible, for clarity, our standard response times are as follows:
Post - We aim to respond to letters within 3 working days of receipt.
Email - We aim to respond to all emails within 1 working day of receipt.
Telephone - To resolve any questions or queries you may have during the call or by an agreed timescale.
If at any point you find that you are unable to reach an agreement with Companion then you may choose to persue dispute resolution with an independent arbitrator. Companion are members of the BHTA (British Healthcare Trades Association) and are a Which Trusted Trader. You may contact either of these organisations to escalate your dispute: